AstroMark - Web development tool for database driven applications






ASTROMARK SUPPORT

Support Options

SUPPORT OPTIONS
Installation support Covers questions or problems regarding installation and opening samples shipped with the product via web or telephone for 30 days after the first install support call is made. Does not include questions on usability, programming syntax, customer's application code, programming and debugging, or connecting to database servers.	no charge
Developer support forum Unmoderated discussion forum where you can interact with other AstroMark developers. Response by an AstroTeam member is not guaranteed.	no charge
Per incident general support Designed for those who need occasional assistance, this option covers a single incident or question regarding installation, connecting to local and remote databases, explaining error messages, and general usability. Does not include questions on programming syntax, customer's application code, or programming and debugging. Please see terms and conditions	$95
Per incident development support Designed for those who need occasional assistance, this option covers a single incident or question regarding installation, programming and debugging, connecting to local and remote databases, and explaining error messages. Does not include questions on customer's application code. Please see terms and conditions	$225
Annual support subscription This option covers one individual and 12 incidents to be used within a one year period from the subscription date regarding installation, programming and debugging, connecting to local and remote databases, and explaining error messages. Please see terms and conditions	$2,495
TRAINING
Developer Training held at GenoTechs' location (call for training schedule)	$1,200 (3 days)
On-site Training held at your location for up to 8 programmers (includes all instructor travel charges and student materials)	$10,000 (3 days)