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| ASTROMARK |
Support
Options
Installation support
Covers questions
or problems regarding installation and opening samples shipped with the
product via web or telephone for 30 days after the first install support
call is made. Does not include questions on usability, programming syntax,
customer's application code, programming and debugging, or connecting to
database servers. |
no charge |
Developer support forum
Unmoderated discussion
forum where you can interact with other AstroMark developers. Response
by an AstroTeam member is not guaranteed. |
no charge |
Per incident general
support
Designed for those
who need occasional assistance, this option covers a single incident or
question regarding installation, connecting to local and remote databases,
explaining error messages, and general usability. Does not include
questions on programming syntax, customer's application code, or programming
and debugging. Please see terms and conditions |
$95 |
Per incident development
support
Designed for those
who need occasional assistance, this option covers a single incident or
question regarding installation, programming and debugging, connecting
to local and remote databases, and explaining error messages. Does
not include questions on customer's application code. Please see
terms
and conditions |
$225 |
Annual support subscription
This option covers
one individual and 12 incidents to be used within a one year period from
the subscription date regarding installation, programming and debugging,
connecting to local and remote databases, and explaining error messages.
Please see terms and conditions |
$2,495 |
Training
Developer Training
held at GenoTechs'
location (call for training schedule) |
$1,200 (3 days) |
On-site Training
held at your location
for up to 8 programmers (includes all instructor travel charges and student
materials) |
$10,000 (3 days) |
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| GTSIZER |
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One hour of FREE technical
support is available for each license.
Please read GTSizer tips
and FAQs before contacting GenoTechs for support.
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by telephone: 602-438-8647
or 800-GENOTEX
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by fax:
602-438-8654
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by email:
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GTSizer Links
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