SUPPORT TERMS AND CONDITIONS

  Please read these Terms and Conditions carefully.

GenoTechs will make reasonable efforts to provide technical assistance under this agreement, but does not guarantee that all problems will be solved or that any item will be error free.  We reserve the right to discontinue technical support within six months after the next release of the product is shipped. We may, from time to time, discontinue products and versions or discontinue any or all support services.  We also reserve the right to terminate support to any individual who abuses any support program including, but not limited to, sharing special phone numbers and customer identification numbers with others.  We own (including copyrights) all work we do and all information we give to you in our support programs. You may use that work and information for yourself, or internally within your company, on a non-exclusive basis, to the extent such use would be permitted in the license agreement you received with the GenoTechs or other third party products being supported. Any information you may give us under this support program will be treated as non-confidential unless you designate in writing the fact that certain material should be treated as being confidential.

GENOTECHS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND REGARDING THE SOFTWARE OR ANY SERVICES WE MAY PROVIDE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR ARISING BY STATUTE, LAW OR TRADE DEALING OR USAGE. ALL MATERIALS AND SERVICES ARE PROVIDED "AS IS."  We are not liable for incidental, special, or consequential damages for any reason  (including lost time, lost data or software, lost profits, or lost revenue) even if GenoTechs has been specifically advised of the possibility of such damages, and our liability in all events will not exceed the support fees that you have paid under this agreement.  This is the full and final agreement between you and us, and supersedes any promises, representations or agreements relating to the subject of this agreement. This agreement can only be changed if you and a GenoTechs' officer do so in writing. No inconsistent, additional, or pre-printed terms on your purchase order or other business form apply.

All GenoTechs product names are trademarks or registered trademarks of GenoTechs, Inc.  Other brand and product names are trademarks or registered trademarks of their respective holders.